Refund Policy
Effective Date: 12 September 2024

At ZoomCableNet, we strive to deliver high-quality internet, cable TV, and home phone services to all our customers. If you are not fully satisfied with our services, this Refund Policy explains when you may be eligible for a refund.

1. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

• Service Cancellation: If you cancel your service before the billing cycle begins, you may receive a full refund for any charges paid in advance.
• Service Downtime: If your service experiences an extended outage (more than 48 hours) due to technical issues on our end, you may qualify for a refund or credit for the affected period.
• Billing Errors: If you are incorrectly billed for services (e.g., charged an incorrect rate), you are eligible for a refund for any overcharges.

2. Non-Refundable Charges

The following charges are non-refundable:

• Setup or installation fees, unless otherwise specified in your service agreement.
• Late payment fees or penalties resulting from delayed payments.
• Subscription or promotional discounts that require a specific term commitment.
• Payments for services already rendered up to the cancellation date.

3. How to Request a Refund

If you believe you qualify for a refund, please contact our customer support team at info@zoomcablenet.com.

Please include the following information in your refund request:

• Your account details (name, address, account number).
• A description of the issue or reason for the refund request.
• Proof of payment (e.g., receipt or billing statement).

We aim to respond to all refund requests within 7-10 business days. After reviewing your request, we will notify you of the decision.

4. Refund Method

Refunds are typically issued to the original payment method used for the transaction. If that is not possible, we may provide an alternative refund method, such as a check or credit to your account, at our discretion.

5. Refund Processing Time

Refunds are generally processed within 14 business days from the approval of your request. Please allow additional time for your bank or payment provider to complete the refund.

6. Changes to This Refund Policy

ZoomCableNet reserves the right to modify or update this Refund Policy at any time. Changes will be posted on our website and will apply to all future transactions. We encourage you to review this policy periodically.

Contact Us

If you have any questions or need help with your refund request, please contact us at:

ZoomCableNet
✉ Email: info@zoomcablenet.com
📞 Phone: XXXX
📍 Mailing Address: XXXX